Our privacy policy

Raquel Marisa Rocha Unipessoal, Lda, hereinafter referred to as Alojamentos com Alma, registered under the number 517895811, respects the privacy of visitors to its website and takes every care to protect your information, giving you an overview of how we treat data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council - General Data Protection Regulation (GDPR). This privacy policy is therefore intended to provide clarification about the personal information we collect and how we may use it, as well as clarifying the security standards adopted to protect the identity and personal data of visitors.

Alojamentos com Alma treats with deep respect and seriousness the safeguarding of its guests' private data as a natural person, such as name, country of birth, address, age, gender, e-mail, telephone number, credit card information, preferences and specific requests declared before, during or after the stay, including digital correspondence. This data will only be collected with the prior consent of the guest and processed in accordance with European Union legislation on the General Data Protection Regulation.

Our mission is to provide superior service. Personal information is collected to help Alojamentos com Alma make reservations and provide the services requested by the guest. By keeping this data, we improve the service provided on the guest's return, it also allows the guest and Alojamentos com Alma to consult previous transactions and reconcile statements or invoices. It also helps the guest to be informed of offers of interest to them. If you do not wish to receive information, you can unsubscribe at any time.

On the website:

See Cookie Policy on the corresponding page.

When making a reservation:

When making a reservation, you will be asked to fill in a reservation profile, which will contain your personal details, such as name, address, contact details, information about children (e.g. name, date of birth, age), as well as certain guarantee and deposit information required to secure the reservation, such as credit card number. By transmitting your personal information, you acknowledge and agree to the terms and conditions contained in this Privacy Policy. Due to the personal nature of the information provided, the reservation system is secure, protecting the credit card number with Secure Socket Layer (SSL) encryption technology, transmitting it over a private network.

Reservations are handled by the Ynnov platform.

During your stay:

During the stay, Lodgings with Soul may record your details to create a database, which helps in case the guest wishes to stay in one of the accommodations again, and any other expenses billed. This information is also recorded in order for Soulful Accommodations to comply with financial reporting requirements, including those imposed by government auditors and regulators. Certain information may be collected as required by local laws (e.g. passport data for SEF). Information relating to the stay may also be stored (e.g. health problems, special requests, service problems).

This data is kept in the Alojamentos con Alma property management system and is combined with information from previous visits. In addition, the content of any documents sent before, during or after your stay (including letters, comment cards, electronic documents such as emails and other similar forms of communication) may be retained. This information may be shared with employees.

Personal information is stored in a secure place, either a database or an archive. In addition, measures are taken to ensure that only designated individuals have access to this information. So that we can serve you better and in a more personalized way, your profile is stored in Management Systems, the central reservation management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.

Agents, contractors or third party service providers may receive your personal information during the provision of services to the accommodation, so that Alojamentos com Alma can respond more effectively to the needs of the guest.

Using contractual or other arrangements, it ensures that these parties protect any personal information in a manner consistent with the principles articulated in this Privacy Policy.

Personal data will only be shared without your consent, outside of the services, where: (1) it is required or authorized by law to do so (for example, in response to a legal subpoena); (2) it is necessary to provide the services requested by you, in which case it will be considered implied consent (for example, car rental); (3) if the stay has been paid for by a third party (billing information will be provided to the paying party).

Personal information will be stored for the minimum period required by law in the jurisdiction for any Hotel Unit (5 years). Periodically, and if you have not stayed in any of the accommodations for a certain period, personal information may be deleted.

You can access, correct, add, update or delete your personal data by contacting us at info@alojamentoscomalma.com. A copy of a valid identification document may be requested to protect privacy and confirm identity before making any changes.

If you wish to contact us with any questions regarding this Privacy Policy, please send an e-mail to info@alojamentoscomalma.com.

In the event of a dispute, you can resort to the following Alternative Dispute Resolution (ADR) Entity, under the terms of Law no. 144/2015, of September 8th:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Address: Nova University Law School, Campolide Campus, 1099-032 Lisbon

Phone: (+351) 21 384 74 84 (call to national fixed network)

E-mail: cniacc@fd.unl.pt

Website: www.cniacc.pt

Facebook: www.facebook.com/cniacc

You can also consult more information on the Consumer Portal: www.consumidor.pt

Housing with Soul, September 2025